*** RANT ALERT ***
Ahhhhhhhhh
I have been driven nuts by our Electric company …. I’ll start at the beginning… as we do all of our electric account online we don’t get paper bills and we pay £138 each month by direct debit so no need to look much, I had not checked the bills for the past 14 months, this was about 3 months ago and watching Watchdog made me check it, our account was £900 in credit!! I rang and got a refund of £800… they also reduced our direct debit to £118… great we thought… bonus…
BUT – on Monday I received a letter saying they are raising our direct debit to £212 a month!!! so I checked online to see what’s going on with our account and the electric bill this quarter is £700!!!! £700 is a huge increase, I looked back over our account and the last 2 years the January bill has been £138 and £118 so a rise of nearly £570, We have not ever had a bill that high not even our April bill which is our highest.
I rang them up and they said it was estimated and to take a reading and call them back that might be why, so I did that and our reading is nmore than what they estimated it to be so the bill should be higher than they originally thought!! I rang the consumption department that take details of everything we use, they said they will ring me back yesterday.. no call so I rang back again and the lady said the bill looks right, I said how could it be nothing has changed in the last 2 years we have everything the same, and from the bill it is saying we are using nearly 6,000 kw on our night rate (we only heat our water over night) and nearly 3,000 in the day, for a quarter which is ALOT! so this works out to nearly 9,000 kw a quarter which is what most people will use in a year.
The second lady I spoke to said to take a meter reading of both rates and then boil the kettle and see which one moves as we are on a day and night rate so I did and she said they have read the readings the wrong way round, great I thought sorted… but after coming off the phone I said to Rick that is just going to make our bill even more money!!!!!!! As we will now be paying the 6000 units at the 3 times higher day rate instead of what they billed us at the low night rate, making our bill over £1k now…
That is where we are at… they don’t seem to listen to me that the amount of units they are saying we are using is huge and totally out of our normal range… I have no idea how we are going to get through to them… It got me thinking how much electric we use breeding the parrots, lighting, heating, and all that stuff, I know it is not that much!!! I am going to cancel the direct debit before they start taking double each month and refuse to pay anything more till it’s sorted…
After watching watchdog on Tuesday night it seems I am not the only one who is having this problem, but ours seems not to be in our favour like others!
